Posts by Tag

project management

Fly your project team in formation

3 minute read

The project is off the rails. There goal was to migrate a service from an old platform to a new one, but at 70% done, the performance of the new system isn’t...

Building a rock-star project team

3 minute read

In professional hockey, teams have a General Manager (GM) and a Coach charged with one mission - put a team on the ice that is both capable and driven to de...

Process as code

1 minute read

Over the past year, my team has been developing a process to link dozens of different business functions together. The goal is to see that every group is inv...

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support

Operations killed the Customer Service star

2 minute read

For many companies, customer service is purely a numbers game. Average handle time, first call resolution, cost per call - this business has been optimized i...

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planning

Fly your project team in formation

3 minute read

The project is off the rails. There goal was to migrate a service from an old platform to a new one, but at 70% done, the performance of the new system isn’t...

The Plan

1 minute read

To get a result in a matter of even modest complexity, you need a plan. As defined by Wikipedia, a plan is “…a set of intended actions, through which one exp...

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start-ups

Start-up power

less than 1 minute read

Lately, I’ve had the good fortune to hang out with some real start-up all stars - teams building cool companies and changing  the world.   Amidst their trend...

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product management

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tunnel vision

One track mind

1 minute read

I think most of us are vulnerable to viewing the world through a particular lens. When out for dinner, a firefighter scans the restaurant for the exits, a ch...

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perspective

One track mind

1 minute read

I think most of us are vulnerable to viewing the world through a particular lens. When out for dinner, a firefighter scans the restaurant for the exits, a ch...

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process

Process as code

1 minute read

Over the past year, my team has been developing a process to link dozens of different business functions together. The goal is to see that every group is inv...

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intrapreneur

Start-up power

less than 1 minute read

Lately, I’ve had the good fortune to hang out with some real start-up all stars - teams building cool companies and changing  the world.   Amidst their trend...

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problem solving

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crisis management

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communication

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teamwork

Building a rock-star project team

3 minute read

In professional hockey, teams have a General Manager (GM) and a Coach charged with one mission - put a team on the ice that is both capable and driven to de...

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hackathon

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customer journey mapping

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cx

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social

Operations killed the Customer Service star

2 minute read

For many companies, customer service is purely a numbers game. Average handle time, first call resolution, cost per call - this business has been optimized i...

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operations

Operations killed the Customer Service star

2 minute read

For many companies, customer service is purely a numbers game. Average handle time, first call resolution, cost per call - this business has been optimized i...

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IT

5 ways IT can think like the business

4 minute read

“What will it take to get you into this new ERP software”? As an IT industry, we sell what we know. From the perspective of the business, we sound like used ...

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business partner

5 ways IT can think like the business

4 minute read

“What will it take to get you into this new ERP software”? As an IT industry, we sell what we know. From the perspective of the business, we sound like used ...

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fundraising

7 principles of stuff-raising

9 minute read

They call it an Impact Tour. You board a yellow school bus, which takes you to one of the many places funded in part by the United Way.

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hadoop

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requirements

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coding

Coding is the new Excel

1 minute read

Data is everywhere. We’re surrounded by machines that track, measure, sample, record and save everything. Translating that data into useful insight - well th...

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excel

Coding is the new Excel

1 minute read

Data is everywhere. We’re surrounded by machines that track, measure, sample, record and save everything. Translating that data into useful insight - well th...

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python

Using Scrapy from a script or celery task

3 minute read

Scrapy is a web scraping framework for Python. If you followed the tutorial, the steps include creating a project, defining an item, writing a spider, and in...

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scrapy

Using Scrapy from a script or celery task

3 minute read

Scrapy is a web scraping framework for Python. If you followed the tutorial, the steps include creating a project, defining an item, writing a spider, and in...

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scrapyscript

Using Scrapy from a script or celery task

3 minute read

Scrapy is a web scraping framework for Python. If you followed the tutorial, the steps include creating a project, defining an item, writing a spider, and in...

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celery

Using Scrapy from a script or celery task

3 minute read

Scrapy is a web scraping framework for Python. If you followed the tutorial, the steps include creating a project, defining an item, writing a spider, and in...

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rapid prototyping

Shut up and build!

1 minute read

Do you have a Mr. or Ms. No in your company? You know, the one who has an opinion and lots of ideas, but is constantly stuck in the concept stage? Thriving o...

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