design

A collection of 2 posts

Shut up and build!

Do you have a Mr. or Ms. No in your company? You know, the one who has an opinion and lots of ideas, but is constantly stuck in the concept stage? Thriving on policies and process, they live for the…

Improve your products with a story

Sometimes, product quality problems just look like numbers. ¬†As a Customer Support professional, you probably don't feel this way, since all of that time immersed with customers in real world scenarios creates a unique and powerful perspective that gives meaning…