Posts by Year

2017

Shut up and build!

1 minute read

Do you have a Mr. or Ms. No in your company? You know, the one who has an opinion and lots of ideas, but is constantly stuck in the concept stage? Thriving o...

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2016

Using Scrapy from a script or celery task

3 minute read

Scrapy is a web scraping framework for Python. If you followed the tutorial, the steps include creating a project, defining an item, writing a spider, and in...

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2015

Coding is the new Excel

1 minute read

Data is everywhere. We’re surrounded by machines that track, measure, sample, record and save everything. Translating that data into useful insight - well th...

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2014

7 principles of stuff-raising

9 minute read

They call it an Impact Tour. You board a yellow school bus, which takes you to one of the many places funded in part by the United Way.

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2013

5 ways IT can think like the business

4 minute read

“What will it take to get you into this new ERP software”? As an IT industry, we sell what we know. From the perspective of the business, we sound like used ...

Operations killed the Customer Service star

2 minute read

For many companies, customer service is purely a numbers game. Average handle time, first call resolution, cost per call - this business has been optimized i...

Fly your project team in formation

3 minute read

The project is off the rails. There goal was to migrate a service from an old platform to a new one, but at 70% done, the performance of the new system isn’t...

Building a rock-star project team

3 minute read

In professional hockey, teams have a General Manager (GM) and a Coach charged with one mission - put a team on the ice that is both capable and driven to de...

Start-up power

less than 1 minute read

Lately, I’ve had the good fortune to hang out with some real start-up all stars - teams building cool companies and changing  the world.   Amidst their trend...

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2011

Process as code

1 minute read

Over the past year, my team has been developing a process to link dozens of different business functions together. The goal is to see that every group is inv...

One track mind

1 minute read

I think most of us are vulnerable to viewing the world through a particular lens. When out for dinner, a firefighter scans the restaurant for the exits, a ch...

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2010

The Plan

1 minute read

To get a result in a matter of even modest complexity, you need a plan. As defined by Wikipedia, a plan is “…a set of intended actions, through which one exp...

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