A blog about cloud, code and innovation at enterprise scale.
12 steps to converting a customer crisis into loyalty
Solving technical problems for enterprise customers is about more than the technology.
Stream SmartThings data to Azure
Store and analyze events from your smart devices and sensors in the cloud
Shut up and build!
Prototypes are a practical way to break the logjam and get people talking about ideas.
Using Scrapy from a script or celery task
The Scrapy framework is a powerful Python package for web scraping. Reduce the overhead and run it as a script.
Is Customer Support helping you build better products??
Manage the friction in your solution through a lifecycle until it doesn't exist at all.
5 ways IT can think like the business
IT teams want a seat at the table, to be a business partner. How can we earn it?
Improve your products with a story
How to use insights from the service team to influence product decision making.